Magnificent 2 Bed Flat in Cricklewood

Positive: Close to transport. Exactly as described. Easy entry into property and the management team responded quickly to any questions we had. Negative: Nothing.

Not Amazing Positive: Only that the place was clean. Everything else was misleading or bad Negative: I have been a patient customer of Booking.com for over 20 years or so and have never written a review but this one deserves it. 1. The stated location was wrong and misleading. It was not West Heath Road next to Golders Hill Park ( part of Hampstead Heath) as stated on the Booking.com site but Llanvanor Road in Child's Hill next to Cricklewood. It is like you are promised a flat in front of Gare du Nord in Paris but get it at the back. 2. We wanted an early arrival and asked to waive the fee (£50) but it took a number of messages to the property and a long call to Booking.com till the property people said that we shall wait till 24 hours before our arrival. As you have already guessed nothing happened till another call from the door of the property when they finally agreed after "discussion with the team" 3. The back garden was undone, just bare soil, and the trunk of one tree was heavily painted in tar. No one warned us and there was no sign. Although there was a strong stench from it we could not believe that it was the tree in the garden till our little son reclined against the trunk when playing and completely ruined his top and I marred my trousers with it, both worth around £120-150. We did not report it then as we thought it was not worth it but when we did after we left we were told as it is too late. We sent photos but to no avail. 4. The flat was in the grind floor of the house where one would have 2 flats normally. This one has five. It could be fine if the sound insulation was done properly but it was not and we could hear all the sounds and each step on the stairs early morning and late at night. 5. Last but not the least. They charged us £60 for a white hand towel worth £5-7. We asked them to send us the price tags for the towel and/or use bleach when washing but nothing happened. In fact we used it to clean one of the radiators which was dirty upon our arrival.